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Data protection


Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

This website is operated by Look Beautiful Products GmbH (hereinafter abbreviated to 'Look Beautiful Products' or 'we'), Augustinergasse 17, 5020 Salzburg (the 'controller' within the meaning of data protection law).

The protection of your personal data is very important to us. We treat this topic very carefully and therefore inform you below about how we handle your personal data. Due to the entry into force of the new GDPR on May 25, 2018, we have adapted our data protection guidelines accordingly. Insofar as we collect, manage, process or use personal data from you in the context of the ordering processes necessary for the purchase, this is only done within the framework of German and European data protection law and the new General Data Protection Regulation.

 


You can visit our website at any time and obtain information without having to provide personal details. During your visit to our website, you remain anonymous. The connection data transmitted by your Internet browser each time you access a page, such as the date, the time spent on the site or the name of your Internet service provider, is used by us without any personal reference, unless you have logged in yourself with your user name and password. You provide personal data voluntarily, for example when you register on our site, place an order, subscribe to a newsletter or use similar functions.

Personal details (which can be viewed and edited in the customer account for registered customers) include

✓ First and last name
✓ Delivery address & billing address
✓ E-mail address
✓ Telephone number
✓ Payment method and payment status of orders
✓ Order history
✓ Status of the newsletter subscription

 


Look Beautiful Products uses your data to properly fulfill your order or provide the requested service, to process complaints and to answer questions and provide advice as part of our customer service. When you register on our site, your data will be stored to create a customer account to enable you to shop more quickly and conveniently in the future. At the same time, you also have the option of placing your order as a guest. In this case, no customer account will be created. We need your telephone number for any queries and to ensure that the products are delivered correctly. We need your e-mail address to confirm receipt of your order and to be able to communicate with you in the future. If you subscribe to our newsletter, your e-mail address will be used with your consent exclusively for our own advertising purposes and only until you unsubscribe from the newsletter. You can unsubscribe at any time directly at the bottom of each newsletter using the "Unsubscribe from newsletter here" option.

All customer data is stored and processed by Look Beautiful Products in compliance with the relevant provisions of the Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR) and the Telemedia Act (TMG). Look Beautiful Products undertakes not to pass on your personal data, including your home and e-mail address, to third parties without your express consent, which you can revoke at any time (by e-mail to [email protected] ). Excluded from this are our service partners (e.g. the logistics company commissioned with the delivery), to whom we must transmit your data (or parts thereof) for proper order processing. In these cases, however, the scope of the data transmitted is limited to the data absolutely necessary for this purpose. In addition, these service partners have also undertaken to protect your personal data.

 


If we use data for a purpose that requires your consent in accordance with the statutory provisions, we will ask you for your express consent in writing. Once you have given your consent, you can of course withdraw it at any time and/or object to future use of your data (by sending an e-mail to [email protected] ).

Within the framework of the legal provisions, we may evaluate user profiles under a pseudonym for the purposes of our own advertising, market research and to improve our services, but only if you have not exercised your legal right to object to this use of your data. Your personal data is transmitted SSL-encrypted on both sides.

 

We use technical and organizational security measures to protect your data managed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Some of our services require us to use so-called cookies. Cookies are small amounts of data that your Internet browser stores on your computer. Information about your visit to our website can be stored in cookies in order to make your next visits to our site more convenient for you, e.g. by displaying a shopping cart across pages. Most Internet browsers are set by default to accept cookies. However, you can reconfigure your browser so that it rejects cookies or asks you for confirmation beforehand. However, if you reject cookies, this may mean that not all of the offers on our website are displayed in full or function properly. You have the right to receive information about the personal data stored about you at any time and to correct, supplement or delete this data. To do this, write to us at [email protected] and/or delete your data yourself in your customer profile.

 

Storage of access data in server log files

You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of access, the amount of data transferred and the requesting provider. This data is analyzed exclusively to ensure trouble-free operation of the site and to improve our offer and does not allow us to draw any conclusions about your person.

Data collection and use for contract processing and when opening a customer account

 

We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you below. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

Data transfer for contract fulfillment

In order to fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. In order to process payments, we pass on the necessary payment data to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the payment service selected by you during the ordering process.

Use of data when registering for the email newsletter

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to send you our e-mail newsletter on a regular basis. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.

Use of data for postal advertising and your right to object

 

In addition, we reserve the right to store your first and last name, your postal address and - if we have received this additional information from you as part of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business name in summarized lists and to use them for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

Use of cookies


In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

Use of Google Analytics for web analysis

This website uses Google Analytics, a web analysis service of Google Inc ("Google"). It is used on the basis of Art. 6 para. 1 sentence 1 lit. f. GDPR. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website, such as

Browser type/version,
operating system used,
Referrer URL (the previously visited page),
Host name of the accessing computer (IP address),
time of the server request,

are generally transmitted to a Google server in the USA and stored there. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. We have also added the code "anonymizeIP" to Google Analytics on this website. This guarantees that your IP address is masked so that all data is collected anonymously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

 

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie will be set to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. [Note: You can find information on integrating the opt-out cookie at: https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable].

We continue to use Google Analytics to analyze data from double-click cookies and AdWords for statistical purposes. If you do not want this, you can deactivate this via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=de).

Further information on data protection in connection with Google Analytics can be found in the Google Analytics help section (https://support.google.com/analytics/answer/6004245?hl=de).

Use of social plugins from Facebook, Google+, Twitter using the "2-click solution"

Social plugins ("plugins") from the social networks Facebook and Google+ and the microblogging service Twitter are used on our website. These services are offered by the companies Facebook Inc, Google Inc and Twitter Inc ("providers").

Facebook is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") An overview of the Facebook plugins and their appearance can be found here
Google+ is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").you can find an overview of the Google plugins and their appearance here
Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103. An overview of the Twitter buttons and their appearance can be found here

 
If you do not want Google, Facebook or Twitter to assign the data collected via our website directly to your profile in the respective service, you must log out of the respective service before activating the plugins.

 

In order to increase the protection of your data when you visit our website, the plugins are integrated into the page by means of a so-called "2-click solution". This integration ensures that no connection to the Facebook, Google and Twitter servers is established when you access a page on our website that contains such plugins. Your browser only establishes a direct connection to the Google, Facebook or Twitter servers when you activate the plugins and thus give your consent to data transmission. The content of the respective plugin is then transmitted directly to your browser by the corresponding provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the corresponding provider or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there. If you interact with the plugins, for example by clicking the "Like", "+1" or "Tweet" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network or on your Twitter account and displayed to your contacts there.

The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options to protect your privacy can be found in the providers' data protection notices.

Data protection information from Facebook
Data protection information from Google
Data protection information from Twitter

Right to information and contact option

You have a right to free information about the personal data we have stored about you and, if necessary, a right to correct, block or delete this data. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.

 

Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any collected reviews as well as to offer Trusted Shops products to buyers after an order.

This serves to safeguard our legitimate interests in the optimal marketing of our offer, which predominate in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When you access the Trustbadge, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is not analyzed and is automatically overwritten no later than seven days after the end of your visit to the site.

Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. In this case, the contractual agreement concluded between you and Trusted Shops applies.

Newsletter

To order our newsletter, we use the so-called double opt-in procedure, i.e. we will only send you a newsletter by e-mail if you confirm in our notification e-mail by clicking on a link that you would like to receive our newsletter. CleverReach GmbH & Co. KG has been commissioned as a service provider to send the newsletter and a contract data processing agreement is in place.

When you register for the newsletter, your e-mail address will be used for our own advertising purposes and will not be passed on to other companies. You can unsubscribe at any time. 


Users who no longer wish to receive our newsletter or promotional emails should click "unsubscribe" at the bottom of any email they receive and then make the desired changes. Alternatively, e-mail preferences can be adjusted in the customer account. All data collected up to that point will be deleted. Consent to receive the newsletter is voluntary and explicit and is not linked to any other services. Furthermore, opening and click behavior, unsubscriptions and bounces are tracked in order to present you with suitable products and offers. This data is retained for up to six months and is then deleted for performance reasons. 

List of CleaverReach's subcontractors including the processing locations.
PlusServer GmbH (sending emails) - processing location Germany
Amazon Web Services, Inc. (storage and processing of order data) - processing location Ireland and Germany 

Google service reCaptcha

"We use the Google service reCaptcha to determine whether a human or a computer is making a certain entry in our contact or newsletter form. Google uses the following data to check whether you are a human or a computer IP address of the end device used, the website that you visit on our site and on which the captcha is integrated, the date and duration of the visit, the identification data of the browser and operating system type used, Google account if you are logged in to Google, mouse movements on the reCaptcha areas and tasks in which you have to identify images. The legal basis for the data processing described is Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in this data processing to ensure the security of our website and to protect us from automated entries (attacks)."